Seven days, from processing to delivery.
Order hours: 9am–8pm daily.
Allow seven days in total for processing and delivery of 1:1 items.
Requests received outside 9am–8pm will be reviewed during the next order window.
Delivery & Returns
Order times, delivery information and help with returns, all in one place.
Delivery
UK next-day tracked delivery.
Next-day order cut-off: 4pm.
Orders received after 4pm move to the next processing day.
Sunday orders
Any Fashion Fitz UK orders placed on Sunday will be processed on Monday for delivery on Tuesday.
Any Fashion Fitz UK orders placed on Sunday will be processed on Monday for delivery on Tuesday.
Delivery charges & tracking
We’ve kept the delivery charges shown on each product. Charges apply per item and are added together in your basket. The total is shown before you send your order request.
If a charge or delivery detail needs confirming, we’ll confirm it with you before payment. Tracking details will be provided once your parcel is dispatched.
Items from the 1:1 and Fashion Fitz UK collections follow their own delivery times. If your order contains both, we’ll confirm what to expect for each part.
For a delayed or missing parcel, contact us with your order reference so we can help.
Returns & refunds
Changed your mind?
Tell us you want to cancel within 14 days after receiving your goods. You then have a further 14 days to send them back. You don’t need to give a reason.
Email fashionfitzuk@yahoo.com with your name, order reference and the items you want to return. Please send returns to the business and returns address below, including your order reference.
Condition & return postage
You can inspect and try on items as you would in a shop. Please package returns securely and include any supplied accessories. We may reduce a refund for loss of value caused by handling beyond what is necessary to inspect the goods.
For change-of-mind returns, you pay the return postage. Keep proof of posting.
Faulty, damaged or incorrect items
Contact us as soon as possible with your order reference and details of the issue. We’ll arrange the appropriate refund, replacement or other remedy and cover reasonable return postage where the item is faulty or incorrect. Contact us before arranging a return so we can help.
When will I receive my refund?
For a cancelled online order, we’ll refund within 14 days of receiving the returned goods or evidence that you sent them back, whichever is sooner, using your original payment method.
When you cancel your whole order, the refund includes the applicable standard outbound delivery charge. Any extra paid for an optional delivery upgrade above the standard service is not included.
These arrangements do not limit your statutory consumer rights. Sale items have the same statutory rights as full-price items.
Optional cancellation form
To: FashionFitzUK 2 Bowles Green Enfield EN1 4ST United Kingdom Email: fashionfitzuk@yahoo.com I give notice that I cancel my order for: [Items] Order reference: Ordered on / received on: Customer name: Customer address: Date:
You can copy this form into an email, or simply send us a clear cancellation request.
Need help?
Business & returns address
FashionFitzUK2 Bowles Green
Enfield
EN1 4ST
United Kingdom
Email: fashionfitzuk@yahoo.com
WhatsApp: 07591 789401
Include your order reference when asking about delivery, cancellation or a return. Send returns to the address above and include your order reference so we can identify your parcel.